|
Organizational expedience is defined as workers’ behaviors that (1) are intended to fulfill organizationally prescribed or sanctioned objectives but that (2) knowingly involve breaking, bending, or stretching organizational rules, directives, or organizationally sanctioned norms.〔McLean Parks, J., Ma, L., & Gallagher, D. G. 2010. Elasticity in the “rules” of the game: Exploring organizational expedience. Human Relations, 63(5): 701–730.〕 There are several key aspects underlying the concept of organizational expedience. Firstly, organizational expedience describes a worker’s actions but not their intentions. For example, if a shop assistant is considering giving a loyal customer a deeper discount than is permitted but decides not to do so after seeing her supervisor, then this shop assistant didn’t engage in expedience. Secondly, such definition requires workers to knowingly engage in expedience. If the rules are not known or well understood, or are accidentally broken, this behavior doesn’t qualify as expedience. For example, if a long haul driver drove over the time limit because he doesn’t know about the time limit rule, misunderstood the time limit rule, or forgot to look at the watch and accidentally broke the time limit rule, such behavior does not qualify as expedience. == Work characteristics that may lead to organizational expedience == McLean Parks, Ma, and Gallagher (2010) proposed three role stressors as the theoretical antecedents of organizational expedience: #Role conflict. Role conflict is seen as an ‘incompatibility between expectations of a single role’〔Örtqvist D., Wincent J. (2006). Prominent consequences of role stress: A meta-analytic review. International Journal of Stress Management 13(4): 399–422.〕 #Role ambiguity. Role ambiguity is viewed as ‘uncertainty about what actions to take to fulfill the expectations of the role’〔 #Role overload. Role overload refers to ‘the extent to which time and resources prove inadequate to meet expectations of commitments and obligations to fulfill a role’ 〔 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Organizational expedience」の詳細全文を読む スポンサード リンク
|